Forex rates keep on fluctuating and hence Unipayforex.com allows you to freeze the live rates displayed on the site by uploading the required documents & also by making a full payment through Website & Mobile App. Fix rate orders can be booked 24 by 7.
Cancellation of Fixed Rate Orders
- In case of a fixed rate order, we offer the users of the website the opportunity to freeze the Foreign Exchange product transaction rates, as available live, online. This means that you will receive the exact same rate that you see on the website, however, these fixed rates shall only be applicable if the actual transaction is executed within three working days of your order confirmation.
- Fixed rate orders can be booked by making full payment upfront via Unipay website while placing the order or post placing the no-obligation order. The payment may be made by credit or debit card, net banking/UPI, our secured payment gateway, or by NEFT/RTGS.
- Fixed rate transactions require us to solidify your booked order, which means on confirming a fixed rate order, we place back-to-back orders to freeze rates. If the order is found to be irregular (law non-compliance, missing RBI/FEMA documents, AML issues, etc.), it will be cancelled automatically. In case of cancellations where full payment was received, a flat fee of Rs 250 will be deducted (Payment Convenience Fee is non-refundable).
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Rs 250 flat will also be forfeited in the following cases where Unipay cannot execute the order within 3 working days:
- Trip postponed/preponed
- Mandatory document is missing
- Existing card of the issuing bank already held
- Traveller not available during execution
- Forged or expired documents submitted
- Insufficient balance on card/currency for encashment or unload
- Incorrect product selected
- Full payment not made within 3 working days
- Incorrect or inaccurate information causing delay
Refund Policy
- In the case of cancellation of a fixed rate order, the deposit will be refunded after deducting the Cancellation Fee of Rs 250.
- If a customer wishes to cancel, they must inform Unipayforex. Refund processing will begin only after verification.
- Refund requests must be made within 7 days. After this, the rate lock deposit is considered cancelled by the customer.
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Refund turnaround time* is 7–21 working days depending on the payment method:
- Net banking – 5–7 working days
- Debit Card – up to 10 working days
- Credit Card – up to 21 working days
*TATs are based on standard banking practices and may vary.
How can an order be cancelled?
Orders can be cancelled by calling our helpline number +91–9703211000 or by emailing us at info@unipayforex.com.